Terms & Conditions and Privacy

Olive&Wallis Terms and Conditions:

Olive&Wallis is our trading name.  For the Purpose of these Terms and Conditions of website use Olive&Wallis means oliveandwallis.com.

These Terms and Conditions apply to your use of the site and any purchase made from the site.  By accessing the site oliveandwallis.com you are accepting the terms detailed below.

These Terms and Conditions may be updated and so you are advised to check regularly to ensure you are aware of any changes as continued use of this site will indicate your acceptance of any updated information.

Terms of sale:

All orders placed on the Olive&Wallis site are subject to the following Terms and Conditions.

All orders are subject to availability.

All Prices are stated in British Pounds £GBP.

Products are charged at the price displayed on the product pages at the time the customer places the order.  In the case of any unexpected change in price you will be informed and asked if you wish to reconsider your purchase before proceeding.

Very occasionally we may be out of stock, or unable to have the exact bead/pendant as shown.  If this happens you will receive a prompt email offering an alternative or offering you a refund.

Many items of the Olive&Wallis collections are handmade.  Many of the pieces on sale are made specially to order and involve many skilled processes.  We aim to deliver UK orders within 1-2 weeks for standard orders, we will not be liable if we are unable to do so due to circumstances beyond our control.

We do not accept earring returns for reasons of hygiene.

No purchase should be considered final until Olive&Wallis has accepted the order, payment taken and confirmed dispatch.

Delivery:

Please see the Delivery and Returns page of the website.

Please also note:

If a customer is unavailable when Royal Mail deliver their package and fails to collect the package from the postal depot in the required time, Olive&Wallis will charge to resend the package if it is returned to us.

Please check your Olive&Wallis package on delivery to ensure you are happy with the condition of the product.  Please refer to the Returns page for further information if you are not satisfied in any way.

Limitations of Liability:

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the site (including the reliance upon any information contained within it).

These Terms and Conditions are governed by and construed in accordance with English Law.

Intellectual Property:

All content on the Olive&Wallis website (including all jewellery design, copyright, trademarks and other intellectual property rights contained and including the use of the name Olive&Wallis) is the sole property of Olive&Wallis.  You may store, print and display the content displayed solely for your own personal use.  No publishing, manipulation, reproduction or distribution of the material will be permitted.  No content may be used in connection with any other business or commercial enterprise without the consent of the Olive&Wallis team.

Privacy Policy and security:

We do not store financial information (such as credit or debit card numbers) on this site.  All transactions are managed by a secure online, independent payment service provider.

Any information provided (such as name, address, email address and contact number) will be treated as fully confidential and only used for the purposes of dispatching orders, payment, returns, to send newsletters to customers that have indicated they would like to receive communications and to prevent or detect fraud or website abuse.

Sustainability at Olive&Wallis

Being a small business we are doing all we can to make sure we are making good decisions in regards to our processes here at Olive&Wallis. We are trying to update with facts of our sustainable footprint as soon as we can. We are going to continue to strive to be as sustainable as possible across every aspect of our business.

As a small business, having a dedicated sustainability expert on the team simply isn’t viable but we are doing all we can to give our customers all the honest information as best we can.

Last update: 01/10/24