Shipping & Returns

In the UK:

All orders over £40 receive free Royal Mail Tracked 48 hour delivery.

Orders under £40 pay £4.50 for Royal Mail Tracked 48 hour delivery.

There is an optional uplift cost of £4 to upgrade to Special delivery/Next day and insured (Please note - next day delivery is taken from time of dispatch not time of order).

Note on Dispatch times: in stock orders are usually dispatched within 2-3 days. Please contact us if you need the item for a particular date and we will do our best to help.

Return postal charges are the responsibility of the customer unless the items are found to be faulty in anyway, in which case postage charges will be covered by Olive&Wallis. 

International Deliveries:

Out of UK - £10

For orders outside of the UK packages will be sent by Royal Mail’s International tracked package service.

Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer and we are not able to confirm what they will be.  Please be aware that the customs process may delay delivery.

You will receive a confirmation email when your order is ready and has been dispatched.

Delayed packages:

For all UK and International orders – If your delivery has been delayed please contact Olive&Wallis and we will provide you with a tracking number for an update on your delivery. Olive&Wallis cannot start a lost package claim or refund or replace lost items until 20 working days after the date of dispatch (30 for international orders) when Royal Mail would classify the package as lost.

Processing time:

We do our very best to get your jewellery to you as soon as possible but please allow a possible 1- 7 days from placing your order to receipt of your jewellery.  We hand make our jewellery and very occasionally we will be out of stock, or unable to have the exact same bead/charm as shown and if this is so you will receive an email offering an alternative.

Presentation:

All Olive&Wallis jewellery comes gift wrapped in an organic cotton handmade Olive&Wallis pouch. We also offer a free message service if this is a gift.

Returns:

We hope you love your Olive&Wallis jewellery and have no cause to return it but please note the following should you have reason to do so.

For hygiene reasons we cannot accept earring returns.

If you receive your item in perfect order but are not satisfied with your purchase, please contact us within 14 days of receiving your package for a refund.  The customer will be required to pay for the return delivery.

Please be sure to include the following with your return:

Telephone number and address/ order number
Reason for return

For your protection, please fully insure your item and ship by a means with which you will receive a tracking number, as Olive&Wallis is not responsible for any losses or damage to items we do not ship.
Credit will be in the retail amount of the merchandise only, including any sales tax and will NOT include the cost of original shipping and handling. We are not able to accept any returns for credit from items purchased in a retail store or other websites.

If, in the unlikely event, your product is found faulty on receipt please inform us immediately and we will cover the cost of the return.

If your Olive&Wallis jewellery is damaged within 6 months of purchase please contact us so we can assess if this is due to a defect in the design (whereupon Olive&Wallis will repair or replace at no cost) or fair wear and tear.

Email- hello@oliveandwallis.com.